Shipping policy

At Sensory Matters we value our customers and strive to have orders packaged and sent within 48 hours of payment being received (excluding weekends and public holidays). Orders placed over the weekend and public holidays will be processed on the next business day.

We ship most orders via Australia Post. If no one is at home to accept the delivery, the parcel will be taken to your nearest post office and will await your collection. A card will be left at your premises informing you of the situation.

For larger orders/products we send these via courier if we can minimise the shipping costs for our customers.

** Please note we will always do our best to ensure your order is delivered on time but we are not responsible for any delays in delivery once items have left our premises, however we will do our utmost to locate the items. Please contact us if you have not received your order within 14 days of our shipment confirmation email.